Cancellation And Refund Policy

This Cancellation and Refund Policy (“Policy”) constitutes a legally binding agreement between Preside Attestation (operated by M/s Preside Attestation Documentation Services) and you (“Client”, “User”, or “You”), governing your use of our document attestation, apostille, and translation services through our website.

At Preside Attestation, we aim to make document legalization simple, safe, and efficient. However, we understand that there may be situations where a cancellation or refund is necessary. Please read this policy carefully to understand your rights and obligations.

1. Company Ownership and Agreement

By using our website or availing any of our services, you agree to the terms outlined in this Policy and our general Terms & Conditions and Privacy Policy. If you do not accept these terms, please do not use our website or services.

2. Cancellation by Preside Attestation

We reserve the right to cancel your service request under the following conditions:

  • If the documents submitted are found to be false, tampered, incomplete, or misleading.
  • If any government authority, embassy, or consulate refuses to process the documents for any official reason.
  • If your documents are non-eligible for attestation/legalization due to jurisdictional or policy restrictions.

In such cases, Preside Attestation holds the right to terminate the process, and no refunds will be issued.

3. Cancellation by the Client

You may request a cancellation by:

Important:
Cancellations can only be honored before the attestation process has begun. If your documents have already been submitted to a third-party authority, cancellation may not be possible, and partial or full service fees may apply.

4. Refund Policy

Eligibility for Refunds

Refunds may be considered under the following circumstances:

  • If Preside Attestation is unable to provide the requested service due to internal limitations.
  • If the error or delay is solely due to Preside Attestation and not caused by third-party institutions, document errors, or client-related delays.

Non-Refundable Items

No refunds will be issued for:

  • Services already rendered or partially processed before the cancellation request.
  • Government or third-party fees (e.g., embassy, MEA, notary, translation services).
  • Administrative fees related to document preparation, courier, or logistics.

5. Refund Procedure

To initiate a refund request:

  • Email support@presideattestation.com with your full name, order ID, and a brief explanation of your refund request.
  • Our team will review the case within 5–7 business days and may contact you for additional information if needed.
  • If your refund is approved, it will be processed through the original payment method within 7–10 working days.

6. Policy Updates

This Policy is subject to change at any time without prior notice. Please review this page periodically to stay updated. Continued use of our services constitutes your acceptance of any changes made.

Need Help?

For any concerns related to cancellations or refunds, please get in touch with our customer support team at:

📧 support@presideattestation.com
📞 +91-9168424649

We are here to help you with any queries and ensure a smooth documentation experience.